top of page
What we support
Helpdesk (L1 / L2)
Day-to-day support for your team: onboarding/offboarding, access issues, email setup, device troubleshooting, VPN/network issues, and remote assistance. L2 covers deeper troubleshooting and regular health checks.
Cloud network & Infra setup
We design and set up cloud foundations, access policies, VPN/remote access, storage, backup/recovery, email/domain structure, and documentation.
This can be a one-time project or part of ongoing support.
Security baseline
We help you reach a solid baseline for cyber insurance and vendor checks: MFA, access policies, endpoint protection, encryption checks, firewall review, backup verification, logging/audit trail, and access clean-up.
Technology Partners
Industries we support
Pharmaceutical
Hospitality
Software
Chemical Trading & Manufacturing
Stockbroker & Share Trading
Builders & Developers
Textiles
Automotive
Nonprofit
ISMS scope statement
The information security management system applies to the protection of confidentiality, integrity and availability of client data across inginit’s business operations and service delivery.
ISO/IEC 27001
-
ISO/IEC 27001:2022 certification is currently in place for market research data collection services.
-
ISO scope expansion is in progress to reflect broader Inginit operations. (This statement will be updated once the updated certification scope is issued.)
GDPR
We maintain GDPR-aligned privacy practices and can share relevant documentation on request.
Choose your plan
Monthly Hour Packs
For teams who want flexible support without hiring.
A monthly bundle of support hours you can scale up or down (starting 25 hours/month).
Included services:
Essential IT Support (L1)
Ticket handling, remote desktop support, email/user admin, device troubleshooting, onboarding/offboarding workflow, monthly SLA/incident report, and business-hours coverage.
Advanced Support (L1 + L2)
Adds VPN/network troubleshooting, patch guidance, weekly device health checks, security configuration monitoring, and more.
Dedicated / Full Pod
Best for larger / multi-location teams
A dedicated support engineers setup with clear ownership and steady coverage.
Included services:
Essential IT Support (L1)
Ticket handling, remote desktop support, email/user admin, device troubleshooting, onboarding/offboarding workflow, monthly SLA/incident report, and business-hours coverage.
Advanced Support (L1 + L2)
Adds VPN/network troubleshooting, patch guidance, weekly device health checks, security configuration monitoring, and more.
How support works
Small companies often don’t want to open a ticket for every quick question. So we keep it simple:
-
Chat-first for quick help (Slack/Teams)
-
Ticketing in the background for tracking
-
A support lead monitors and assigns requests so things don’t get missed
-
Close-out + quick feedback loop
Onboarding
-
Short setup call to review your current environment and pain points
-
Access and tools: email/O365/Google, devices, ticketing, Slack/Teams channel
-
Agree on the basics: onboarding/offboarding flow, priority rules, reporting
-
If you already have an IT plan, we follow it. If you don’t, we propose one and implement it.
bottom of page