DIAGNOSTIC CODE MAPPING

Managed IT Support

IT support that keeps your team working

Get a Support Recommendation

DIAGNOSTIC CODE MAPPING

What we support

Helpdesk (L1 / L2)

Day-to-day support for your team: onboarding/offboarding, access issues, email setup, device troubleshooting, VPN/network issues, and remote assistance. L2 covers deeper troubleshooting and regular health checks.

Cloud network & Infra setup

We design and set up cloud foundations, access policies, VPN/remote access, storage, backup/recovery, email/domain structure, and documentation.
This can be a one-time project or part of ongoing support.

Security baseline

We help you reach a solid baseline for cyber insurance and vendor checks: MFA, access policies, endpoint protection, encryption checks, firewall review, backup verification, logging/audit trail, and access clean-up.

Choose your plan

Monthly Hour Packs

For teams who want flexible support without hiring.

A monthly bundle of support hours you can scale up or down (starting 25 hours/month).

Included services:
Essential IT Support (L1)
Ticket handling, remote desktop support, email/user admin, device troubleshooting, onboarding/offboarding workflow, monthly SLA/incident report, and business-hours coverage.

Advanced Support (L1 + L2)
Adds VPN/network troubleshooting, patch guidance, weekly device health checks, security configuration monitoring, and more.

Dedicated / Full Pod

Best for larger / multi-location teams

A dedicated support engineers setup with clear ownership and steady coverage.

Included services:
Essential IT Support (L1)
Ticket handling, remote desktop support, email/user admin, device troubleshooting, onboarding/offboarding workflow, monthly SLA/incident report, and business-hours coverage.

Advanced Support (L1 + L2)
Adds VPN/network troubleshooting, patch guidance, weekly device health checks, security configuration monitoring, and more.

Optional add-on projects

One time setup

Cloud/email migrations, VPN implementation, backup redesign, network optimization, device baselines, asset inventory systems, onboarding workflow automation, and access audits/cleanup.

How support works

Small companies often don’t want to open a ticket for every quick question. So we keep it simple:

Chat-first for quick help (Slack/Teams)
Ticketing in the background for tracking
A support lead monitors and assigns requests so things don’t get missed
Close-out + quick feedback loop

Onboarding

Short setup call to review your current environment and pain points
Access and tools: email/O365/Google, devices, ticketing, Slack/Teams channel
Agree on the basics: onboarding/offboarding flow, priority rules, reporting
If you already have an IT plan, we follow it. If you don’t, we propose one and implement it.

Talk to IT Support

Do you have requirements?

Please drop us a line, one of our consultant will reach out to you.

Talk to IT Support

DIAGNOSTIC CODE MAPPING

Managed IT Support

IT support that keeps your team working

DIAGNOSTIC CODE MAPPING

What we support

Helpdesk (L1 / L2)

Day-to-day support for your team: onboarding/offboarding, access issues, email setup, device troubleshooting, VPN/network issues, and remote assistance. L2 covers deeper troubleshooting and regular health checks.

Cloud network & Infra setup

We design and set up cloud foundations, access policies, VPN/remote access, storage, backup/recovery, email/domain structure, and documentation. This can be a one-time project or part of ongoing support.

Security baseline

We help you reach a solid baseline for cyber insurance and vendor checks: MFA, access policies, endpoint protection, encryption checks, firewall review, backup verification, logging/audit trail, and access clean-up.

Choose your plan

Monthly Hour Packs

For teams who want flexible support without hiring.

A monthly bundle of support hours you can scale up or down (starting 25 hours/month).

Dedicated / Full Pod

Best for larger / multi-location teams

A dedicated support engineers setup with clear ownership and steady coverage.

Optional add-on projects

One time setup

Cloud/email migrations, VPN implementation, backup redesign, network optimization, device baselines, asset inventory systems, onboarding workflow automation, and access audits/cleanup.

How support works

Small companies often don’t want to open a ticket for every quick question. So we keep it simple:

Chat-first for quick help (Slack/Teams)

Ticketing in the background for tracking

A support lead monitors and assigns requests so things don’t get missed

Close-out + quick feedback loop

Onboarding

Short setup call to review your current environment and pain points

Access and tools: email/O365/Google, devices, ticketing, Slack/Teams channel

Agree on the basics: onboarding/offboarding flow, priority rules, reporting

If you already have an IT plan, we follow it. If you don’t, we propose one and implement it.

Do you have requirements?

Please drop us a line, one of our consultant will reach out to you. ​

Services

We design and set up cloud foundations, access policies, VPN/remote access, storage, backup/recovery, email/domain structure, and documentation.
This can be a one-time project or part of ongoing support.

Please drop us a line, one of our consultant will reach out to you.