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CX insights | Inginit | Customer experience

CX Insights

Dive deep into the world of Customer Experience (CX) and discover what makes your audience tick, and more importantly, stick

Holistic Customer Analysis

Seamlessly integrate pivotal metrics like CES, CSAT, and NPS into a unified perspective. Our methodology translates intricate data sets into comprehensible narratives, equipping you to craft strategies that resonate.

CX solutions | Inginit


Enhance customer satisfaction and loyalty by simplifying interactions with your brand across various touchpoints.


Elevate your brand experience and customer retention through multi-channel assessments of customer sentiment.


Improve customer loyalty and drive growth by translating Net Promoter Score metrics into actionable strategies.

The CX Pyramid

Guided by Forrester's Renowned Methodology

We use the CX Pyramid, inspired by Forrester's distinguished methodology, to gauge your current customer experience standing.


This approach ensures standardized metrics and is complemented by our unique insights. Visualize your journey towards unparalleled CX standards, anchored by Forrester's trusted expertise.



Specialized Industry Focus

At Inginit, we understand that each industry has unique challenges and opportunities. With tailored strategies, our services align with the specific needs of Retail, FMCG, Technology, Entertainment, Education, Fashion, and Media sectors. Our specialized industry focus allows us to deliver actionable insights that drive measurable outcomes, ensuring your competitive edge.

FMCG | Inginit


Media | Inginit


Education | Inginit


Retail | Inginit


Entertainment | Inginit


Technology | Inginit


Fashion | Inginit


Our approach

How we help brands derive actionable insights based on facts

From gathering raw data, cleaning, deriving key performance indicator to generating actionable insights, we can help you. We follow the below approach for any data analytics projects.

Gather the data

Analyse the data using relevant
statistical models

Prepare a report with insights
and visuals

Share reports in a format that is
desired by clients such as
PowerPoint/ PDF/ spreadsheet

Extract & clean the data

Visualize the data

Mention the research

Derive KPI

Derive actionable insights

Conclude with Key findings &

Case Study
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